SAP MANAGED SERVICES

German Customers

0 %

Satisfied Users Globally

Certified Resources

0 %

Active Customers

0 +

Automatic Infotech: Your reliable SAP service partner

Most SAP user companies are facing the challenge of managing their investments in SAP system successfully and professionally. Whether running ECC or S/4HANA (on premise or Cloud), IT leadership has to master the challenges posed by:

Dynamic business environment
Advances in technology
Geographical implications
Non-availability of internal IT personnel
Limited skilled internal IT resources unable to cope with new business demands and ongoing maintenance requirements
Budgetary constraints

Automatic’s SAP Managed Services takes an ownership driven approach and relieves your team of daily operational challenges to focus on innovating customer and employee experience. Our 200+ specialists have an average of 15 years of SAP experience with adequate SAP certifications to act as your extended team in India.

The flexible and scalable ONSITE – OFFSITE – OFFSHORE team is established as per customer demand and can also be deployed in a 24 X 7 environment.

24 X 7 SAP service desk

Our 24×7 SAP Service Desk is committed to achieving the following objectives:

Serve as the central point of contact for all SAP-related inquiries, incidents, and requests, regardless of the time of day.

Catch – Analyse – Resolve – Dispatch

Provide immediate assistance and guidance to address urgent issues and minimize downtime.

Offer expert functional and technical support to resolve SAP-related challenges promptly and effectively.

Ensure rapid incident resolution within agreed-upon service level agreements to maintain business continuity.

Maintain comprehensive incident records and knowledge base to facilitate quick and accurate responses to future incidents.

Gather feedback continuously from customers to identify areas for improvement and enhance service delivery.

Scope

BASIS ADMINISTRATION

Monitoring:

SAP System monitoring
SAP system sizing analysis
Background jobs
Backup monitoring
Interface monitoring
EDI monitoring and support

Administration:

SAP performance tuning
Application Interface management
Transport management
User and security management

ABAP FACTORY

Reports (Classical, Interactive, ALV)
Module Pool
Interfaces
RFC / BAPIBADIs and Enhancements
Forms (SAPSCRIPT, SMARTFORM, ADOBE Forms)
Data migration programs
Bug fixing and performance tuning
EDI / ALE and IDOC
Multi-Function cockpit / dashboard solutions
HANA readiness
Code conversion
Form conversion

SAP FUNCTIONAL SUPPORT

Functional service desk
Trouble shooting
Deployment of new SAP functionalities
Functional updates / functional enhancements
Testing of new / enhanced functionalities
Deployment of new regulations as per statutory requirements
Change management
SAP end user training
Process – solution documentation

Benefits

24×7 availability for phone and email support, including weekends and holidays.

Cost effective and flexible deployment of your offshore Center of Excellence (CoE).

Your internal team is able to focus on strategic projects.

Quick access to experienced pool of consultants.

Rapid response and troubleshooting of SAP application, system, and infrastructure issues.

Proactive monitoring and management of SAP systems to detect and address potential issues before they impact operations.

Regular health checks and system audits to ensure the stability and security of your SAP environment.

Dedicated client engagement manager as SPOC.

Strong and established quality processes.

Proven delivery model.

Experience Intelligent Enterprise

SAP CONSULTING SERVICES

REMOTE INFRASTRUCTURE MANAGEMENT

CLOUD CONSULTING AND MIGRATION SERVICES

DIGITAL TRANSFORMATION SERVICES

Mobile

E-mail